Terms and conditions

  1. The WoshWosh brand is owned by WoshWosh Sp. z.o.o based in Warsaw, ul. Kopernika 11/7 00-328 Warsaw, entered in the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw. Warsaw, XII Economic Department of the National Court Register under the KRS number 0000793043, REGON: 383781101, NIP: 7010934707.
  2. WoshWosh Sp. z o.o. provides shoe cleaning and restoration services using remote communication means.
  3. These Regulations, hereinafter referred to as the “Regulations”, define the terms and conditions for entering into contracts for services provided by WoshWosh Sp. z o.o., as well as the complaint procedure. Each customer, hereinafter referred to as “Customer”, should familiarize himself with the Regulations.
  4. All prices posted on www.woshwosh.pl are in Polish zloty and include VAT.
  5. Prices posted on www.woshwosh.pl do not include shipping costs, which are to be borne by the customer. The customer is informed of the shipping cost each time he places an order.
  6. Before concluding the contract, the customer sends WoshWosh Sp. z o.o. a photo of the shoes to the e-mail address napiszdonas@woshwosh.pl or via Facebook (www.facebook.com/woshwoshPL).
  7. Upon receipt of the photo, WoshWosh Sp. z o.o. sends to the Client information about the proposed scope of service and the price of the service in the proposed scope in accordance with the price list located at www.woshwosh.pl. Sending the information referred to in the preceding sentence shall constitute an offer within the meaning of the Civil Code, made to the Customer by WoshWosh Sp. z o.o.
  8. If the proposal is accepted by WoshWosh Sp. z o.o. The customer places an order by sending the shoes to: WoshWosh Sp. z o.o. ul. Międzyborska 57/65 04-027 Warsaw together with a completed and signed order form (acceptance of offer).
  9. The contract is concluded between the customer and WoshWosh Sp. z o.o., hereinafter referred to as the “Agreement”, in the Polish language by means of an order placed as indicated above in Section 8. The agreement takes effect when the payment is credited to the bank account of WoshWosh Sp. z o.o. (The customer has the option to pay for the order by transfer to the bank account of WoshWosh sp. z o.o. indicated in the order form).
  10. Sending shoes to WoshWosh Sp. z o.o. is tantamount to reading and accepting the Terms and Conditions, which is an integral part of the Agreement, which the Customer confirms by checking the appropriate box in the order form.
  11. In accordance with the provisions of the Law of May 30, 2014. On Consumer Rights A customer who is a Consumer may withdraw without giving a reason from a contract concluded remotely with WoshWosh Sp. z o.o. within 14 (fourteen) days from the date of the agreement. The right of withdrawal does not apply to the Consumer in the cases referred to in Art. 38 of the Law of May 30, 2014. On consumer rights, including in particular where WoshWosh Sp. z o.o. performed the service in full with the express and prior consent of the Consumer, who was informed prior to the performance that after the performance of WoshWosh Sp. Ltd. will lose the right to withdraw from the contract and the Consumer has acknowledged this.
  12. A detailed description of the procedure for withdrawal from the Agreement can be found in the Appendix to these Regulations.
  13. Subject to points 14 – 15, the maximum service period is 90 days and is calculated from the date of delivery of footwear to WoshWosh Sp. z o.o. In the case of cleaning express service, the waiting time is maximum 5 working days, in the case of renovation or custom express service, the waiting time is maximum 7 working days.
  14. In the event of fortuitous circumstances that make it temporarily impossible to provide the service, WoshWosh Sp. z o.o. reserves the right to suspend the service, of which it undertakes to notify the Client.
  15. In the event that materials unavailable on the Polish market are necessary for the performance of the service and it is necessary to import them from abroad, the time referred to in paragraph 13 shall be extended by the period of time needed to import the aforementioned materials. Materials.
  16. WoshWosh Sp. z o.o. may refuse the service within 30 days from the date of delivery of the shoes to WoshWosh Sp. z o.o. on the following terms: if the material of the supplied footwear is not suitable for the proper performance of the service, or if there are other circumstances that may hinder proper performance, WoshWosh Sp. z o.o. shall immediately notify the Client. The customer may, at his choice, request that the shoes be sent back, or choose to have the service performed by WoshWosh Sp. Ltd. at its own risk.
  17. In the case referred to in paragraph 16, the shoes will be sent back to the customer immediately to the address indicated in the order form.
  18. The customer is aware that WoshWosh Sp. decides how the service will be performed. Ltd. on the basis of its experience and knowledge of the services provided. Services are performed in accordance with the principles of craftsmanship and capabilities, which are determined by the condition of the shoes provided by the customer and the material from which the shoes are made.
  19. The client commissioning WoshWosh Sp. z o.o. to perform the service before sending the footwear is obliged to remove elements permanently unrelated to the footwear (laces, additional insoles, boxes, etc.).
  20. Responsibility WoshWosh Sp. z o.o. for the performance of the service is excluded if the defect arose from a cause inherent in the material of the footwear supplied by the Customer. In view of the above, the customer, when ordering WoshWosh Sp. z o.o. the performance of the service accepts that during the cleaning or restoration of footwear, in particular:
    1. The shoes may become lighter in color, as the layer of dirt or shoe care products present on the shoes that darkens their color will be removed in the cleaning process;
    2. stains or discoloration previously invisible under a layer of dirt may be revealed on the shoes, which may prove impossible to remove;
    3. The bristles in the structure of the footwear material may be raised as a result of which the final shade of the footwear may differ from the original color;
    4. You may find that not all dirt will be removable;
    5. if there is worn suede on the shoes, the color may spread unevenly and the color may be less intense in some areas;
    6. Suede footwear can harden;
    7. The color of suede shoes may darken;
    8. In some cases, the structure of nubuck may be lost;
    9. the possible color of shoes may differ in shade from the color selected by the customer from the palette;
    10. The mesh on the footwear during its painting loses its breathability;
    11. The materials used for repair (e.g., rubbers, locks, rivets, etc.) may differ from those originally used in the shoe delivered;
    12. In the case of custom service – footwear in order to dry properly must not be used for a period of 2 weeks from the date of receipt;
    13. in the case of shoemaking interventions that require gluing, sewing, there may remain traces resulting from the normal repair process;
    14. When personalizing shoes of any type, the final color may differ from that selected from the template;
    15. The durability of the sole painting depends on the type of sole;
    16. Lacquered footwear is not suitable for the refinishing process;

Custom based on painting the leather is covered by a 3-month warranty, starting from the moment the shoes are received by the customer.

All complaints about the quality, which is due to the durability of the materials used for repairs, for example, the glue does not hold the damage, the patch fell off, or the new put on the shoe’s seals are covered by the warranty. The guarantee of shoemaking services covers 3 months from the moment the customer picks up the shoes. In order to exercise warranty rights, the customer should contact WoshWosh Sp. z o.o. in writing, to the address of WoshWosh Sp. z o.o. ul. Kopernika 11 m.7 00-338 Warsaw, by email at napiszdonas@woshwosh.pl or by phone at 733890111 and deliver the shoes to WoshWosh Sp. z o.o. (at the above address) at the expense of WoshWosh Sp. z o.o.

  1. After the service, the shoes are sent back to the customer’s address indicated in the order form.
  2. The customer has the right to file a complaint. Basis and responsibilities of WoshWosh Sp. z o.o. to Customers in the event of a physical or legal defect in footwear is determined by the provisions of the Civil Code (warranty claim). A written complaint can be sent to the address of WoshWosh Sp. z o.o. Mikołaja Kopernika 11 m 7 00-359 Warszawa or by email to: napiszdonas@woshwosh.pl. The complaint can also be submitted by phone at:731740585 __. At the same time with filing a complaint, the Customer is obliged to send a photo of the footwear, on which the whole shoe and especially the advertised elements are clearly visible, describing the type of defect found and the date of its occurrence, whether he demands repair of the footwear (removal of the defect) and to what extent, or whether he demands a price reduction and by what amount, or whether he withdraws from the Agreement, and indicating the contact details of the complainant. If it is not possible to correctly process the complaint after sending the photo, customer service will ask the customer to bring the shoes to WoshWosh Sp. z o.o. (to the address indicated in the preceding sentence) at the expense of WoshWosh Sp. z o.o. If the Customer submits a statement of price reduction or withdrawal from the Contract, WoshWosh Sp. Ltd. may, in the first instance, remove the defect immediately and without undue inconvenience to the Customer. This limitation does not apply if the item has already been repaired by WoshWosh Sp. z o.o. or WoshWosh Sp. Ltd. failed to meet its obligation to correct the defect. The reduced price should remain in such proportion to the contract price as the value of the thing with the defect remains to the value of the thing without the defect. The customer may not withdraw from the contract if the defect is insignificant. Complaints are not subject to mechanical damage and defects resulting from normal wear and tear of operation. The time limit for processing a complaint is 14 days from the date of the customer’s request. The Customer is informed of the manner in which the complaint will be handled either by e-mail or in writing to the correspondence address indicated by the Customer. If the complaint is accepted, the repair will be carried out within the period specified in paragraphs 13 – 15, while if the request for price reduction or withdrawal from the Agreement is accepted, the amount will be refunded within 7 days. In the complaint application, the customer is obliged to indicate the bank account number to which WoshWosh Sp. Ltd. will reimburse the Customer for the shipping costs/price reduction/cancellation amount or indicate that the costs are to be reimbursed by postal money order to the address indicated by the Customer.
  3. WoshWosh Sp. Ltd. shall be liable under the warranty if the defect is discovered before the expiration of two years.
  4. In matters not covered by these regulations, the provisions of generally applicable law, in particular the provisions of the Civil Code, shall apply.
  5. The Customer’s data provided in the order form is processed only for the purpose of executing the Agreement (performance of services).
  6. The administrator of the Customer’s personal data is the Company WoshWosh Sp. z o.o., based in Warsaw, ul. Kopernika 11/7 00-328 Warsaw, entered in the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw. Warsaw, XII Economic Department of the National Court Register under the KRS number 0000793043, NIP 7010934707, Regon 383781101
  7. The Administrator can be contacted in writing by mail, sending correspondence to the address: WoshWosh Sp. z o.o., Mikołaja Kopernika 11 m 7 00-359 Warsaw or by email to: napiszdonas@woshwosh.pl.
  8. The Customer’s personal data is subject to processing for the purpose of:
    1. to conclude and perform the Agreement – the legal basis for the processing is the necessity to process the data to conclude and perform the Agreement or to take action at the request of the data subject before concluding the Agreement on the basis of Art. 6 paragraph. 1(b) RODO;
    2. to carry out the obligations that are incumbent on the Administrator under generally applicable law, in particular – arising from the Act of March 1, 2018. On the prevention of money laundering and terrorist financing, as well as from tax law, consumer law, personal data protection RODO (issuance and storage of invoices, receipts, processing of requests under the provisions of RODO) – the legal basis for data processing in this regard is Art. 6 paragraph. 1(c) RODO;
    3. legitimate interests pursued by the Administrator – the legal basis for data processing in this regard is Art. 6 paragraph. 1(f) of the DPA – in particular, contacts with customers for the purpose of executing the Agreement, processing complaints;
    4. possibly for the purpose of asserting claims related to the Agreement concluded with the Customer – the legal basis for data processing is the processing of data for the realization of the legitimate interest of the Administrator on the basis of Art. 6 paragraph. 1(f) of the RODO; the Administrator’s legitimate interest is the ability of the Administrator to pursue claims.
  9. In connection with the processing of personal data, the Customer has the right to:
    • Access to the content of personal data;
    • rectification of personal data;
    • erasure or restriction of the processing of personal data; the right to erasure may be subject to certain limitations, e.g. due to the law or the legitimate interest of the Controller;
    • object to the processing of personal data to the extent that the basis for the processing of personal data is the premise of the legitimate interest of the Administrator. The Data Controller may disregard the objection if the Data Controller demonstrates the existence of valid legitimate grounds for the processing, overriding the interests, rights and freedoms of the Customer, or grounds for establishing, asserting or defending claims;
    • portability of personal data. If WoshWosh sp. z o.o. processes personal data under the Agreement, the Customer has the right to receive his/her personal data and to request that it be sent to another administrator designated by him/her, as long as this is technically possible and as long as the personal data covered by the right to transfer are processed electronically;
    • lodge a complaint with the supervisory authority, i.e. President of the Office for Personal Data Protection, ul. Stawki 2, 00-193 Warsaw.
  10. Customer’s personal data will not be subject to automated decision-making, including profiling.
  11. The Customer’s personal data will be kept for the period necessary for the proper execution of the Agreement to which the data subject is a party, including the period necessary for the recognition of complaints, as well as for the periods resulting from the applicable laws on tax documents, legal proceedings, accounting, and for the purpose of establishing, investigating or protecting against possible claims, until such claims are enforced or barred, in any case no longer than until a justified objection is made to the processing of personal data.
  12. The following data recipients may have access to personal data:
    • authorized employees and associates of the Administrator,
    • service providers who are contractually entrusted with the processing of personal data for the performance of services provided to the Administrator, in particular entities such as IT service providers, legal, tax and accounting service providers, debt collection companies, logistics and courier service providers, external auditors and their authorized employees – to the extent necessary for the proper performance of the services ordered by the Administrator,
    • if such an obligation arises from the mandatory provisions of law, to the necessary extent also other third parties, in particular authorized state bodies.
  13. Provision of data is voluntary, but necessary to conclude the Agreement.
  14. The Administrator shall make every effort to ensure technical and organizational measures to protect the processed personal data against accidental or unlawful destruction, loss, modification, unauthorized disclosure or unauthorized access to personal data transmitted, stored or otherwise processed.
  15. Other information regarding the processing of Customers’ personal data is specified in the “Privacy Policy”, available at: https://woshwosh.com/polityka-prywatnosci/, which is an integral part of these Regulations.
  16. Customers can access the Terms and Conditions at any time. The regulations are available at: https://woshwosh.com/regulamin/. The Regulations may be fixed, obtained and reproduced by printing them out or saving them on a suitable data carrier.
  17. The provisions of the Terms and Conditions are not intended to exclude or limit any of the rights of Consumers granted to them under mandatory provisions of law, including in particular the Act of May 30, 2014. On consumer rights and the Law of April 23, 1964. – Civil Code. In the event of any unintentional inconsistency between the Terms and Conditions and the aforementioned regulations, these regulations shall prevail and shall be applied by WoshWosh sp. z o.o.
  18. WoshWosh sp. z o.o. may amend the provisions of the Regulations after informing the Customers by publishing the unified text of the Regulations on the website: https://woshwosh.com/regulamin/. Amendments to the Terms and Conditions or the new content of the Terms and Conditions shall become effective 14 days after the date of posting the new content of the Terms and Conditions on the aforementioned website. page.
  19. The Regulations shall be governed by Polish law and shall be subject to the jurisdiction of the Polish courts.
  20. Any disputes arising between WoshWosh sp. z o.o. and the Customer, who is a Consumer, shall be settled by a common court of competent jurisdiction in accordance with the provisions of the Code of Civil Procedure.
  21. Any disputes arising between WoshWosh sp. z o.o. and the Customer, who is not a Consumer, shall be settled by the common court having jurisdiction over the seat of WoshWosh sp. z o.o..

Annex to the regulations of Wosh Wosh Sp. z o.o. “Shipping from another city”

INFORMATION ON EXERCISING YOUR RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within 14 days without giving any reason.

The deadline for withdrawal from the contract expires after 14 days from the date of its conclusion.

To exercise your right of withdrawal, you must inform WoshWosh Sp. z o.o. of its decision to withdraw from this contract by an unequivocal statement of withdrawal (for example, a written statement of withdrawal sent through the postal operator by mail or e-mail) to the address of WoshWosh Sp. z o.o. ul. Kopernika 11/7 00-328 Warsaw or at the e-mail address napiszdonas@woshwosh.pl

You can use the model withdrawal form provided by WoshWosh Sp. Ltd. but it is not mandatory.

In order to comply with the withdrawal period, it is sufficient for you to send information regarding the exercise of your right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal from the contract
In the event of withdrawal from this contract, we will return to you all payments received from you, including the costs of delivery of the shoes (except for the additional costs resulting from your choice of delivery method other than the cheapest ordinary delivery method offered by us), immediately and in any case no later than 14 days from the day on which we are informed of your decision to exercise your right to withdraw from this contract.

We will refund your payment using the same means of payment that you used in the original transaction, unless you specifically indicated otherwise; in any case, you will not incur any fees in connection with this refund

MODEL WITHDRAWAL FORM
(This form must be completed and returned only if you wish to withdraw from the contract)

Address:
WoshWosh Sp. z o.o. ul. Kopernika 11/7 00-328 Warsaw
or by email at napiszdonas@woshwosh.pl
Customer Data:
………………………………………………………………………………………….
Name
………………………………………………………………………………………….
Address
…………………………………………………………………………………………..
Address for returning shoes if different from the customer’s address
Statement
Date……………………………..
I………………………………………………… hereby inform you of my withdrawal
From the agreement with WoshWosh Sp. z o.o., based in Warsaw, for the renovation/cleaning of footwear
brands …………………. model
…………………………………………………………………………………………………
……………………………………… (please include a description of the shoes you sent to us)
Notes (e.g. specifying the method of refunding the payment if the refund is to be made in a form other than
payment for the service was made)
…………………………………………………………………………………………………
…………………………………………………………………………………………………
……………………………
…………………………………
Customer’s signature