Terms and conditions

Terms and Conditions WoshWosh Sp. z o. o. “Shipment from another city” of 1 August 2019

1. The owner of WoshWosh is WoshWosh Sp. z o.o. with registered office in Warsaw (02-120), ul. Grójecka 117 lok. 21. The company entered into the Register of Entrepreneurs registered in the National Court Register of the District Court for the capital city of Warsaw, XII Commercial Department, under no. KRS 0000793043, NIP 7010934707, REGON 383781101.
2. WoshWosh Sp. z o.o. provides services in the field of shoe cleaning and renovation using means of distance communication.
3. Terms and Conditions specify the conditions for concluding contracts for services provided by WoshWosh Sp. z o.o., as well as the complaint procedure.
4. All prices listed on the website www.woshwosh.pl are given in Polish Złoty and include VAT.
5. Prices listed on the website www.woshwosh.pl do not include shipping costs.
6. Before the conclusion of the contract, the Customer sends a photo of their footwear to WoshWosh Sp. z o. o. e-mail address: napiszdonas@woshwosh.pl or via Facebook ( www.facebook.com/woshwoshPL ).
7. After receiving the photo, WoshWosh Sp. z o.o. replies with the information about the proposed service and the price of the service in the proposed range in accordance with the price list available at www.woshwosh.pl .
8. In case of accepted offering from WoshWosh Sp. z o.o., a Customer places an order by sending footwear to the address: WoshWosh Sp. z o.o. ul. Solec 81b lok. P60, 00-385 Warsaw, with completed and signed order form.
9. Agreement between a Customer and WoshWosh Sp. z o.o. is concluded once the payment is credited to WoshWosh Sp. z o.o. bank account.
10. Shipping shoes to WoshWosh Sp. z o.o. is tantamount to reading and accepting these regulations.
11. In accordance with the provisions of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827, as amended) a Customer who concludes a distance contract may withdraw from the contract with WoshWosh Sp. z o.o. within 14 (fourteen)
days without giving any reason.
12. A detailed description of the withdrawal procedure is provided in the attachment to these Regulations.
13. Subject to point 14 – 15, the maximum date by which service is performed is 90 days, from the day shoes are delivered to WoshWosh Sp. z o.o. In the case of express cleaning service, the waiting time for the service is 5 business days maximum; in the case of renovation or express custom service, the waiting time is 7 business days maximum. The deadline is counted from the day the parcel is received. These time limits shall be calculated from the date of receipt of the parcel.
14. In the case of unforeseen events, temporarily preventing the performance of the service, WoshWosh Sp. z o.o. reserves the right to suspend the service and will notify the Customer of these changes.
15. If materials necessary to perform services are not available in Poland, there is a need to import them from abroad. In this case, time limits stated in point 13 are extended by the period needed to import abovementioned materials.
16. WoshWosh Sp. z o.o. may refuse to provide the service within 30 days of receipt of footwear.
17. In the case referred to in point 16, footwear will be immediately sent back to a Customer to the address indicated on the order form.
18. The customer is aware that the method of performing services is a decision of WoshWosh Sp. z o.o., based on their experience and possessed knowledge of services rendered. Services are carried out in accordance with the principles of craftsmanship and the possibilities determined by the condition of footwear provided by the customer and the material from which the footwear is made.
19. When ordering service from WoshWosh Sp. z o.o., a Customer is obliged to remove items not permanently attached to footwear (laces, additional insoles, boxes, etc.) before sending the footwear.
20. When ordering service from WoshWosh Sp. z o.o. a Customer accepts situations that may occur when cleaning or renovating shoes, in particular:
a. Footwear may become brighter because the layer of dirt or agents used for shoe care that darkens their colour will be removed during the cleaning process;
b. Stains or discoloration previously invisible under the layer of dirt may appear
on the footwear and may not be able to be removed;
c. Bristles in the structure of the footwear material can be raised as a result of
which the final shade of footwear may differ from the original colour;
d. It may be that not all dirt can be removed;
e. If the footwear is worn off, the suede colour may diverge unevenly and in some
places the colour may be less intense;
f. Suede footwear may harden;
g. Colour of suede footwear may darken;
h. In some cases the nubuck structure may be lost;
i. Colour of shoes possible to achieve may differ in shade from the color chosen by the customer from the template;
j. Mesh on footwear loses breathability during painting;
k. Materials used for repair (e.g. rubbers, locks, rivets, etc.) may differ from those originally used in delivered footwear;
l. In case of the customisation service, footwear needs proper drying, therefore, it cannot be used for a period of 2 weeks from the date of receipt.
m. In case of shoemaking interventions requiring gluing or sewing, traces resulting from the normal repair process may remain;
n. When personalizing footwear of any type, the final color may differ from the one chosen from the template;
o. Durability of painting the sole depends on the type of sole;
p. Varnished footwear is not suitable for the renovation process; Custom based on painting leather is covered by a 3-month warranty starting from the time of collection of footwear.
21. After service is completed, footwear is sent to the Customer's address indicated on the order form.
22. If Customer fails to collect the parcel with footwear sent by WoshWosh Sp. z o.o. after performing the service and returning the parcel to sender, it is considered that the Customer has disposed of the ownership of footwear within the meaning of art. 180 of the Civil Code [abandoning things], WoshWosh Sp. z o.o. may, at its discretion, donate footwear to charity or leave it in their stock at the risk and expense of the Customer.
23. The customer has the right to complain. A written complaint may be sent to the following address: WoshWosh Sp. z o.o. ul. Solec 81b lok. P60, 00-385 Warsaw or by e-mail to the following address: napiszdonas@woshwosh.pl. At the same time, when submitting a complaint, the Customer is required to provide footwear to WoshWosh Sp. z o.o. at our expense, describing the type of defect found, whether it requires shoe repair and to what extent, or whether it requires a price reduction, and by what amount. Complaints are not subject to mechanical damage and defects resulting from normal wear and tear. The deadline for considering the complaint is 14 days from the day the footwear is delivered to WoshWosh Sp. z o.o. Customer is informed about the complaint consideration by e-mail or in writing to the correspondence address indicated by the customer. If complaint is accepted, the repair will take place within the time limit specified in point 13-15; however, if the request for a price reduction is accepted, the refund will be made within 7 days. In the complaint form, customer is required to indicate the number of bank account to which WoshWosh Sp. z o.o. will refund shipping costs / amount for the price reduction or indicate that these costs are to be returned by postal order to the address provided by the Customer.
24. Wosh Wosh Sp. z o.o. shall be liable for services rendered, on the principles set out in art. 471 et seq. of the Civil Code.
25. In matters not covered in these regulations, the provisions of generally applicable law shall apply, in particular the provisions of the Civil Code.

WoshWosh Sp. z o.o. respects the privacy of its Customers and complies with the law on the protection of personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation – GDPR). Customer data provided in the form is processed only for the purposes of performing the contract between the Customer and WoshWosh Sp. z o.o.

1. The Administrator of your personal data is WoshWosh Sp. z o.o. with registered office in Warsaw (02-120), ul. Grójecka 117 lok. 21. The company entered into the Register of Entrepreneurs registered in the National Court Register of the District Court for the capital city of Warsaw, XII Commercial Department, under no. KRS 0000793043, NIP 7010934707, Regon 383781101. 2. Administrator can be contacted in writing to the address of the registered office: WoshWosh Sp. z o.o., ul. Grójecka117 lok. 21, 02-120 Warszawa, or by e-mail: napiszdonas@woshwosh.pl
3. Your personal data has been obtained and is subject to processing on the basis of Article 6(1)(a) and (b) GDPR, i.e. based on the necessity to perform the contract to which the data subject is a party or to take action at the request of the data subject before concluding the contract and consent to the processing of personal data.
4. In connection with our processing of your personal data, you have the right to:
- access your personal data,
- correct your personal data,
- erase or limit the processing of your personal data
- transfer your personal data. You have the right to receive your personal data from an
Administrator and transfer it to another administrator. The right to data portability gives
you the right to request that an Administrator transmits your data directly to another administrator.
5. Purpose of processing your personal data is the performance of a binding contract.
6. Your personal data shall not to be a subject to an automated processing, including profiling.
7. Your data will be stored for as long as necessary for the performance of a contract.
8. Administrator shall implement and maintain technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data transmitted, stored or otherwise processed.

Service Request Form WoshWosh Sp. z o.o.

...........................................................
Date of submitting the order

Customer’s details:
..................................................................................
Name; Surname
.................................................................................
Phone Number
.................................................................................
E-mail Address
................................................................................
Day and month of birth
................................................................................
Brand, model and shoe size

Services:
cleaning
cleaning premium
renovation
custom
shoemaking services
Additional:
impregnation
spray
oil impregnation (leather)
cleaning the inside of the shoe
new shoelaces
shoe trees
polishing
salt stains removing
Additional:
insoles
counters
heel tips
soles
podklejanie czubków / nosków
sewing
patches
stretching
heel replacement
zipper replacement
obciaganie obcasa
other ................................
Comments:
..............................................................................................................................................................
I acknowledge that I have read, and do hereby accept the terms and conditions
..................................
Customer’s signature
I hereby consent to the processing of my personal data contained in the form by WoshWosh Sp. z o.o. to the extent necessary to perform the contract
..................................
Customer’s signature
I hereby consent to the processing of my personal data contained in the form by WoshWosh Sp. z
o.o. for marketing purposes of WoshWosh Sp. z o.o. company.
I declare that I have been informed about the right to access and correct my personal data
(including changing and deleting it).
..................................
Customer’s signature
Attachment to Terms and Conditions of WoshWosh Sp. z o.o. "Shipment from another city"

RIGHT TO WITHDRAWAL

You have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). Written statement of withdrawal shall be sent via post to the address: WoshWosh Sp. z o.o. ul. Solec 81b lok. P60, 00-385 Warsaw, or via e-mail: napiszdonas@woshwosh.pl

You may use model withdrawal form provided by WoshWosh Sp. z o.o., but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are
informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

MODEL WITHDRAWAL FORM
(If you wish to withdraw the contract, please fill in this form and send it back to us.)

Addressee:

WoshWosh Sp. z o.o.
ul. Solec 81b lok. p60
00-385 Warszawa

E-mail: napiszdonas@woshwosh.pl

Customer’s details:
………………………………………………………………………….
Name, Surname
………………………………………………………………………….
Address
………………………………………………………………………….
Address for returning shoes if different from the customer's address

Withdrawal:

I ……………………………….. hereby give notice that I withdraw from my contract with WoshWosh Sp. z o.o. with its office in Warsaw, for renovation/cleaning of footwear: brand ……………………………. model ………………………………………………………………………………………………………………….
(please provide a description of the footwear you sent us)

Comments (e.g. determining the method of reimbursement if the reimbursement is to be made in a different form from the payment for the service)
……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

…………………………………
Customer’s signature